Refund & Return Policy

Our commitment

If something is wrong with your order, email us and we will make it right.

Return window

You may request a refund within 30 days of delivery.

Unopened products

Unopened, unused daily pouches in their original packaging are eligible for a full refund of the product price. Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect.

Opened products

For health and safety reasons, opened dietary supplements cannot be resold and are generally not returnable. If you are dissatisfied with an opened product, contact us within the return window and we will review your request individually.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photograph. We will replace the item or refund it in full, including shipping, at no cost to you.

How to start a return

Email support@spadrahouse.com with your order number and the reason for the return. Please do not ship anything back before contacting us.

Return shipping

Unless the item was damaged, defective, or incorrect, return shipping is the customer's responsibility.

Refund processing

Approved refunds are issued to the original payment method within 5–10 business days of us receiving and inspecting the return. Your bank or card issuer may take additional time to post the credit.

Cancellations

SPADRA protocols are sold as one-time orders, not subscriptions. There is no recurring charge and nothing to cancel. If you need to cancel an order that has not yet shipped, contact us as soon as possible and we will try to stop it.